Dispatch & Delivery Policy

Last Updated: 04-JUNE-2026

At DM AROMA COLLECTION PTY LTD, we aim to dispatch orders promptly and provide a reliable delivery experience throughout Australia.

This policy outlines our dispatch procedures, delivery estimates, and customer responsibilities.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received and verified.

Orders are not processed, packed, or dispatched on weekends or Australian public holidays.

During peak periods, promotional events, product launches, or holiday seasons, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

2. Dispatch Confirmation

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing tracking information where available.

Tracking information may take up to 24 hours to become active within the courier’s system.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

Metro Areas: 2–5 business days

Regional Areas: 3–7 business days

Remote Areas: 5–10 business days

These delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary due to:

  • Courier network delays
  • Weather conditions
  • Public holidays
  • Peak shipping periods
  • Natural disasters or emergencies
  • Circumstances beyond our reasonable control

4. Tracking Your Order

Where tracking is available, customers are responsible for monitoring shipment progress using the tracking information provided.

If you have not received tracking details within the expected dispatch period, please contact our customer support team.

5. Delivery Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

DM AROMA COLLECTION PTY LTD is not responsible for delays or additional costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect contact information supplied by the customer

If an order is returned to us due to incorrect shipping details, additional shipping charges may apply before re-dispatch.

6. Delivery and Risk

Risk in the products passes to the customer upon successful delivery to the nominated delivery address.

If you believe a parcel has been marked as delivered but has not been received, please contact us promptly so we can assist in investigating the matter with the delivery provider.

Each case will be assessed individually.

7. Lost, Missing or Delayed Parcels

If your parcel appears delayed or cannot be located:

  1. Check your tracking information.
  2. Contact the courier directly where appropriate.
  3. Contact our support team if assistance is required.

We will work with the courier to investigate delivery issues where reasonably possible.

Investigation timeframes are determined by the courier and may vary.

8. Undeliverable or Returned Orders

Orders may be returned to us where:

  • Delivery is refused;
  • The parcel is unclaimed;
  • The delivery address is incorrect;
  • The courier cannot safely complete delivery.

Where an order is returned, we may offer:

  • Re-dispatch of the order (additional shipping charges may apply); or
  • A refund of the product value, less any non-refundable shipping costs incurred.

9. International Orders

At this time, DM AROMA COLLECTION primarily ships within Australia.

If international shipping is offered in the future:

  • Delivery times will vary by destination.
  • Customers are responsible for any applicable customs duties, taxes, import charges, or fees imposed by their local authorities.
  • Customs clearance delays are outside our control.

10. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Customers may have additional rights in relation to delivery issues, damaged goods, faulty products, or products that do not meet consumer guarantees.

11. Contact Us

For delivery enquiries or assistance, please contact:

DM AROMA COLLECTION PTY LTD

ABN: 68 698 662 823

ACN: 698 662 823

Website: dmaromacollection.au

Email: contact@dmaromacollection.au

Sydney,Australia

We aim to respond to enquiries within 1–2 business days.