Terms & Conditions

Last Updated: 04-JUNE-2026

These Terms & Conditions govern your use of the DM AROMA COLLECTION website and the purchase of products from us. By accessing this website or placing an order, you agree to these Terms & Conditions.

1. About Us

This website is operated by DM AROMA COLLECTION PTY LTD.

ABN: 68 698 662 823

ACN: 698 662 823

Throughout these Terms & Conditions, refer to DM AROMA COLLECTION PTY LTD.

2. Use of This Website

By using this website, you agree to:

  • Use the website only for lawful purposes.
  • Provide accurate and complete information when placing orders.
  • Not misuse, interfere with, or attempt to gain unauthorized access to the website.

We reserve the right to suspend or restrict access where misuse is detected.

3. Products and Product Information

We make reasonable efforts to ensure product descriptions, images, pricing, and other information are accurate.

However:

  • Product packaging may vary from images displayed on the website.
  • Colours and images may appear differently depending on your device settings.
  • Availability of products may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Pricing and Payments

All prices displayed on the website are in Australian Dollars (AUD).

Prices may be changed without notice.

Payment is securely processed through approved third-party payment providers. We do not store complete payment card information on our servers.

An order is not accepted until payment has been successfully processed and we have confirmed dispatch.

5. Orders

We reserve the right to refuse, cancel, or limit orders where:

  • Products are unavailable.
  • Pricing or product information contains errors.
  • Fraudulent or suspicious activity is detected.
  • We are unable to verify payment information.

Where payment has been processed for a cancelled order, a full refund will be issued.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website.

Delivery estimates are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services
  • Weather events
  • Public holidays
  • Customs or regulatory processes
  • Events beyond our reasonable control

Risk in the products passes to you upon delivery.

7. Returns, Refunds and Australian Consumer Law

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund where goods:

  • Are faulty or defective;
  • Are not of acceptable quality;
  • Are not fit for their intended purpose; or
  • Do not match their description.

For hygiene and safety reasons, we generally do not accept returns for change of mind purchases where products have been opened, used, or damaged after delivery.

Return requests should be submitted within a reasonable timeframe and may require photographs or other supporting evidence.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product information, branding, and website design, is owned by or licensed to DM AROMA COLLECTION PTY LTD.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for indirect, incidental, special, or consequential loss arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits any rights, remedies, guarantees, or warranties that cannot legally be excluded under Australian Consumer Law.

10. Privacy

We collect and handle personal information in accordance with our Privacy Policy.

By using our website, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

11. Third-Party Services

Our website may use third-party service providers, including payment gateways, delivery providers, analytics tools, and marketing platforms.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Website Availability

We aim to maintain continuous website availability but do not guarantee uninterrupted access.

The website may be unavailable due to maintenance, technical issues, or circumstances beyond our control.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes become effective when published on this website.

Continued use of the website following any changes constitutes acceptance of the updated Terms & Conditions.

14. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of Australia.

15. Contact Us

DM AROMA COLLECTION PTY LTD

ABN: 68 698 662 823

ACN: 698 662 823

Website: dmaromacollection.au

For any questions regarding these Terms & Conditions, please contact us through our Contact Us page.